Privacy Policy

Property Tracks Pty Ltd provides property guidance, buyer advocacy and related property investment support services.

You can contact us at:

Property Tracks Pty Ltd

Email: info@propertytracks.com.au

We may collect personal information that you provide to us, including:

• your name;
• email address;
• phone number;
• preferred language;
• property goals or investment interests;
• budget or finance-related information you choose to provide;
• details included in enquiry forms, emails, calls or meeting notes.

We may also collect basic website usage information, such as pages visited, device type, browser type, IP address and general analytics data, where analytics tools are used.

We collect personal information when you:

• submit a contact form or enquiry form;
• book or request a Strategy Session;
• email or call us;
• subscribe to updates or property insights;
• interact with our website or online content;
• provide information during a consultation or client onboarding process.

We collect personal information to:

• respond to your enquiries;
• arrange and manage Strategy Sessions;
• understand your goals, budget and property needs;
• provide property guidance and buyer advocacy services;
• coordinate with professional service providers where relevant;
• send updates or property insights where you have consented or where permitted by law;
• improve our website, services and client experience;
• meet legal, regulatory and administrative obligations.

We use your personal information for the purpose for which it was collected and for related purposes you would reasonably expect.

Where relevant to your enquiry or service, we may share limited personal information with trusted third-party professionals, such as mortgage brokers, accountants, solicitors, conveyancers, depreciation specialists, property managers or other service providers.

We do not sell your personal information.

Our website and business systems may use third-party platforms for functions such as website hosting, forms, email, analytics, CRM, booking systems or document storage.

Some of these providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect your information.

We may send occasional property insights, updates or service information if you have consented or where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete or out of date.

To make a request, contact us at info@propertytracks.com.au.

If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your concern.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time. The latest version will be published on our website.